Frequently Asked Questions and Answers (FAQs)

YOUR FIRST DAY IN THE CLUB

Whenever you come you have to bring it card or bracelet to access the club.

If you made thehigh on-line We will give you the card or the bracelet the first day you come.

Remember to bring it DNI and one Bank receipt You certify your ownership in order to formalize payment domicile.

If you made thehigh to club You do not have to bring any other document the first day you are going to train.

If you go to the pool and spa area You will have to carry towel, flip-flops and bath hood.

If you go to the fitness or to do sports activities, medium towel to put on machines or mattresses, sports shoes, sportswear and water.

To leave the belongings in the closet dressing rooms you will need a padlock We recommend that it be 7 mm in diameter and numerical combination.

Some of these items can be purchased directly at the club and at a modest price. Check all products here and to the reception.

BONDS AND SERVICES INCLUDED TO THE FEE

What are the prices and payment methods?

Check all the current modalities and offers by clicking here.

What do I have to do to register as a subscriber?

You can do thehigh on-line, without queues or waiting, or in person at the club.

What documents do you need to register as a subscriber?

The NIF / NIE and a bank receipt that certifies your ownership. If you have done high on-line, take them the first day.

Children pay?

Up to 6 years they can enter for free. After the 7 years, they can take up the child's allowance, and you can also hire a family allowance. We remind you that until the 12 years they must always be accompanied by an adult.

Can I test the club one day?

You can do this by acquiring a timely entry at the club reception. The sale of specific tickets is subject to the capacity of the premises, and at some times of the year with the most influx of our subscribers can be suspended.

What activities and services are included in the quota?

You can make free use of the sports spaces, enjoy the sessions of the grid of activities, receive personalized technical advice, do a medical consultation exercise prescription and get discounts at the time of shopping and shopping Claror Club.

Are there other activities and services additional to the monthly fee?

We offer a wide range of additional services that include access to the Maritime Spa, personal training sessions, sports physiotherapy, massages, learning courses, team sports, balls, etc. You have all the information here.

What is the Fit12 Plan?

Discover all the advantages of the Fit12 Plan here, and without permanences.

I'm paid and I want to go to the Fit12 Plan

It's very easy, you just have to go through reception, we'll do it at a moment and you give us a gift.

How do I process a data change?

Send us an email to cartagena@claror.cat with the changes. If the change is bank account you must do so in person at the reception, with a receipt that certifies your ownership, and notify it before 25 the previous month.

If the change is a form of payment, it must be notified before 25 day of the previous month.

Can I transfer my quota to another person?

Yes, your fee may be transferred temporarily or permanently to another person, without additional costs.

The subscriber and the transferred person must present themselves in person to the club to make the change of quota.

What is Claror Club?

If you are already a part of the Claror Club and with your card you have plenty of advantages and discounts for leisure and shopping. Check all the benefits here.

USE OF THE CLUB, ACTIVITIES AND SERVICES

I received an invitation to the club, how can I use it?

If you have an invitation to enjoy the club use it while it is valid. To use the invitation, it is essential that you provide us with your contact information by filling out an access form.

What happens if I leave my card or the bracelet at home?

You need to go to the reception, where you will be identified as a subscriber.

Should I reserve a place in a grill activity?

In some grid-directed activities, you must take the tickets to the reservation bookstores of the 30 minutes before each session begins. See what activities in the club.

How can I sign up for an activity or make a change?

You can check the whole range of activities and schedules here. To sign up or change your activity / schedule, go to the reception. If you sign up and you are not yet paid, you must bring your NIF / NIE and a bank receipt that certifies your ownership.

Can I try a payment activity before signing up?

Of course. Get in touch with us at cartagena@claror.cataoa reception and we will indicate how to do it.

Will I have some kind of help when I start doing physical activity at the club?

Yes, all new additions are entitled to a personalized technical advice session, the Activa't program, by a fitness expert. It includes an interview with the expert technician, a functional assessment and the delivery of the first personalized training program, which will be periodically tracked to help you achieve your goals.

Do I have to book the active?

You need to contact the club reception.

Should the technician know who is the first time I attend the class?

Our technicians usually ask at the beginning of each class if there is someone new to provide special attention. Do not hesitate to comment on the technician and share any relevant information about your health status or how to feel more comfortable in the class.

Which technicians do the classes of activities?

Get to know all our technical and health team here.

Can I hire a personal trainer?

Among our team of sports professionals there are personal trainers that can help you achieve your personal goals. You can check our technical team here. In this page You have all the available modalities.

Do homes and sports campuses for children and young people?

During school vacation periods (Christmas, Easter and summer), we do sports and leisure activities for children and young people. When the dates are approaching, consult the entire offer here.

How do I book a health and wellness service?

Check the entire offer here. You can make your reservation in person at the club, by phone at 636 313 256 or in the mail clarorcartagenaHealth@claror.cat. We remind you that the services must be paid at the time of reservation.

How can I cancel a reservation for a health service?

You can cancel it until 24 hours before the service, and we will return the 50% of the amount. From this moment on we will not be able to make any changes or return the money, since we do not have material time to reassign the time to another client.

If I am a subscriber to it Claror CartagenaCan I use another Claror club?

If you have purchased the Total Pass fee you can freely access the Claror Sardenya (c / Sardenya, 333). If you want to use any of the others clubs From the group to Barcelona, ​​you can buy a specific ticket with the 20% discount.

You can also hire the Sea Quota for only € 25 per month, and you will have access to the Claror Marítim, including the Maritime Spa (exclusive for subscribers over 16 years in Total and Family).

PRACTICAL DATA

What are the schedules of the club?

In this page You will be able to check the usual hours, special schedules, closing dates and free swimming schedules in the pools.

Are there cabinets to store my personal belongings?

You will always have at your disposal a cupboard for occasional use in the changing room, which will have to leave empty once you leave the club. We inform you that every night the cabinets are empty. You will need a padlock; We recommend that it be 7 mm in diameter and numerical combination. You can also rent a cabinet for your exclusive use by paying a monthly rent. Ask at the club reception.

What products can I buy at the club?

At the reception and the vending machine of the club you will find some items for sale and sports equipment. Check all products here and to the reception.

Can I rent any club space?

Check the spaces and prices here.

How will you contact me?

With the aim of making a more sustainable office, we work so that all communication with customers is done through email. That is why it is important that we have your updated email address.

Where can I find the club's rules?

Check all the rules of access and use of the club here.

I want to work with you

Click here enllaç and enter your information. Remember to review your file every 6 months.

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