Instructions for reserving a place online for guided activities

How can I reserve my place for guided activities?


1. Enter to or your club's website and on the same home page you will find different links toPLACE RESERVE application for directed activities. If you enter from your mobile you will find a button to access the platform as well. For those activities marked with an asterisk * in the activity schedules you must reserve a place with one paper ticket they will give you to the club 30 minutes before from the beginning of the class. 



2. You will be able to access the platform with your e-mail i password if you are registered in our database. 

3. If you do not have credentials to access the platform, you must:

  1. Click on Sign up
  2. Fill in all Form fields

4. To be able to assign you access credentials your DNI or NIE and date of birth must be registered in our database. If not, or you have a problem with the registration, send us an email with the following information:

  • Name
  • Surname
  • Customer number or last 4 digits of your account number
  • DNI
  • Date of birth

Depending on the club you are a member of, you must send the email to one of the following addresses:

5. Inside the application you will see the classes of your club that you can book:

  • You can do the booking 24 hours in advance of the activity.
  • You can have a place reserved for one maximum of 2 activities at a time.
  • You can have 2 class bookings per day.
  • You can cancel the class up to 1 hour before.


If you can't come to the activity, cancel your place so that someone else can use it.


6. When you arrive at the club:

  • Be punctual on arrival at class. Try to come earlier than usual so you can change in the locker rooms, or come to the club already changed.
  • Do not enter the room until the technician arrives even though the door is open.
  • Upon entering the room you mustshow the technician the reservation of the class by showing him your mobile phone or the paper ticket they gave you at reception. In the aquatic activities the technician will pass list of the people who have made reservation.
  • Once the class starts, people who have not yet arrived will lose their reservation, and people who are waiting at the door will be able to take their place.



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