FREQUENTLY ASKED QUESTIONS

Check here the most frequently asked questions about enrollment on campus and campus

How can I sign up?
Registration will be exclusively online on this website. The shift for subscribers begins on April 15, and returns open on April 25 at 9am.

How do I access the platform?
Inside each activity sheet you will find the information and the registration button and it will take you to the online registration platform.

What password should I enter?
Check the registration manual you will find here ->.

I am not a customer: How do I sign up for the registration platform?
Check the registration manual you will find here ->.

If I am a subscriber and my child does not have a preferential turn?
There is no preferential shift, the child must be paid.

How much should I pay and when?
At the time of registration you will have to pay 20% of the total amount you contract. The rest will be charged by direct debit during the month of June.

How much should I pay and when?
At the time of registration you will have to pay 20% of the total amount you contract. The rest will be charged by direct debit during the month of June.

What documentation must be sent to register?
Vaccines, a completed registration document and a Catsalut health card.

How do I get the documentation you ask for?
By means of an email to the specific leisure address of the club where you have enrolled your child:
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat

If the activity is not done, will I return the money?
If, as a result of the current state of emergency, there were any activities that could not be performed, we will refund the money you paid.

How do I apply for a scholarship?
They must go to Barcelona City Council. In this link you have all the information: scholarships ->

How do I process a support monitor?
Send us your request by means of the email of the leisure manager of the club where you want to enroll your child and we will contact you. The application deadline is from April 25 to May 22. The emails are as follows:
claror can caralleu - CEM Can Caralleu | bsanchez@cancaralleu.cat
claror cartagena - CEM Sagrada Familia | lsubiran @claror.cat
claror sardenya - CEM Claror | dfontanet @claror.cat

What do I do if the online process takes too long for the online process?
We recommend you wait, if many people are trying to sign up the system slows down.

If I have to make several registrations (weeks and siblings), can I do them all at once or will I have to start management for each registration?
You can do them all at once. Consult the registration manual here ->.

If I am a member of a Claror club and I want to sign up for an activity that is done by another Claror club, am I considered a subscriber or as a non-subscriber?
You are considered a subscriber, with the exception of Can Caralleu.

How can I clarify any other doubts I may have?
Send an email to the specific leisure address of the club where you have registered (or want to enroll) your child with the doubt that you have, as detailed as possible, and we will try to answer you as soon as possible. The addresses are as follows:
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat

Will we receive basic information about the daily operation of the activity?
Yes, you have it in each activity sheet, in the 'practical info' button.

Will any meetings be held?
At the moment, no meeting is planned. It remains to be seen how the confinement will be lifted, what activities will be allowed and at what time. If it is possible to arrange a meeting with the families, do not hesitate to schedule it and we will inform you in a timely manner. Therefore, consult the information on each activity sheet, in the 'practical info' button.

If I run out of preferential seats, can I opt for non-subscribers from April 25?
Yes, under the same conditions as any other citizen.

In case of not finding a place will there be an option to join the waiting list?
Yes, all activities have the waiting list enabled.

Once the registration is formalized if I am mistaken with dates how can I modify them, where do I need to go to solve my mistake?
You can send an email to the corresponding club.
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat
This can be done up to 15 days before the start of the program you have hired, as long as there are vacancies in the group where you want to make the change.

GTranslate