FREQUENTLY ASKED QUESTIONS

Check out the frequently asked questions about enrollment in playgrounds and campuses here

How can I sign up?
Registration will be exclusively online on this website. The shift for subscribers begins on April 15, and returns open on April 25 at 9am.

How do I access the platform?
Within each activity sheet you will find the information and the registration button and it will take you to the online registration platform.

What password should I enter?
Consult the registration manual you will find here ->.

I'm not a customer: how do I register on the registration platform?
Consult the registration manual you will find here ->.

If I am a subscriber and my child is not, do you have a preferential shift?
There is no preferential shift, the child must be paid.

How much should I pay and when?
At the time of registration you will have to pay 20% of the total you hire. The rest will be charged by direct debit during the month of June.

How much should I pay and when?
At the time of registration you will have to pay 20% of the total you hire. The rest will be charged by direct debit during the month of June.

What documentation must be sent to register?
Vaccines, completed registration document and Catsalut health card.

How do I send the documentation you request?
By e-mail to the specific leisure address of the club where you have registered your child:
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat

If the activity is not done will you return the money to me?
If, as a result of the current state of emergency, there is any activity that cannot be done, we will refund the money you have paid.

What do I have to do to apply for a scholarship?
They must go to Barcelona City Council. In this link you have all the information: scholarships ->

What do I need to do to process a support monitor?
Send us your request by e-mail to the leisure manager of the club where you want to register your child and we will contact you. The application period is from April 25 to May 22. The emails are as follows:
claror can caralleu - CEM Can Caralleu | bsanchez@cancaralleu.cat
claror cartagena - CEM Sagrada Família | lsubiran @claror.cat
claror sardenya - CEM Claror | dfontanet @claror.cat

What do I do if the system takes too long to complete the online procedure?
We recommend waiting, if many people are trying to register the system slows down.

If I have to make several registrations (weeks and siblings), will I be able to do them all at once or will I have to start a management for each registration?
You can do them all at once. See the registration manual here ->.

If I am a club subscriber Claror and I want to sign up for an activity that another club does Claror, am I considered a subscriber or a non-subscriber?
You are considered a subscriber, except Can Caralleu.

How can I clarify any other doubts I may have?
Send an e-mail to the specific leisure address of the club where you have registered (or want to register) your child with the doubt you have, as detailed as possible, and we will try to answer you as soon as possible. The addresses are as follows:
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat

Will we receive basic information on the daily operation of the activity?
Yes, you have it in each activity sheet, in the 'practical info' button.

Will there be a meeting?
At the moment, no meeting is planned. It remains to be seen how the confinement will be lifted, what activities will be allowed and at what time. If it is possible to arrange a meeting with the families, do not hesitate to schedule it and we will inform you promptly. Therefore, consult the information on each activity sheet, in the 'practical info' button.

If I run out of space in the preferential shift, can I opt for the non-subscriber shift from April 25?
Yes, under the same conditions as any other citizen.

If you can't find a place, will there be an option to join the waiting list?
Yes, all activities have the waiting list activated.

Once the registration has been formalized, if I am wrong about the dates, how can I modify them, where should I go to correct my mistake?
You can send an email to the corresponding club.
lurecancaralleu @claror.cat
recreationcartagena@claror.cat
recreationsardenya@claror.cat
This can be done up to 15 days before the start of the program you have hired, and as long as there are vacancies in the group where you want to make the change.

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